Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return & Refund Policy

Last updated: July 2026

This policy applies to US domestic orders unless otherwise noted under the International Return Policy section.

Thank you for shopping with Rich Soul. We want you to love what you ordered. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible, items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In original packaging
  • Free of hair, debris, or dirt

You’ll also need the receipt or proof of purchase.

Please refrain from washing or using merchandise if you intend to return it.

We do our best to process all orders in 1–3 business days.

How to Start a Return

Email us at support@richsoul.co with your order number and reason for return. We'll respond within 3 business days with next steps.

Change/Cancel Items

If you need to change or cancel your order, please follow these steps:

  • Email our support team right away at support@richsoul.co
  • Put CHANGE/CANCEL ORDER in the subject line
  • Include your order number and request

Note: We cannot guarantee order changes or cancellations. We will do our best to accommodate your request if it is received within the stated time frame before shipping.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Sale and final sale items
  • Gift cards
  • Stickers
  • Intimates or items with hygiene seals
  • Customized or personalized items
  • Discontinued or no longer available items
  • Clearance purchases
  • Pre-order or reserved items
  • Items marked non-returnable at time of purchase

Exchanges

Exchanges are available for US customers only. We offer a 30-day exchange window for products of equal or lesser value.

  • A 15% restocking fee applies to all items returned without their original packaging.
  • We will cover shipping charges to send the newly exchanged item back to you.

Note: Some items can go out of stock quickly. In rare circumstances, we may not be able to fulfill a requested exchange. If this occurs, store credit will be issued for the purchase amount.

Return Shipping

US customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Rich Soul is not responsible for lost return packages. Return shipping is complimentary if the item arrived damaged or defective.

Refunds

  • Defective or incorrect items: Full refund to your original payment method upon inspection.
  • Change-of-mind returns: Store credit issued within 5–7 business days of receiving your return.
  • For purchases made with both a card and gift card, the refund will be applied to the gift card first.

Please note: refunds cover the merchandise total only — shipping, duties, and taxes are excluded.

International Return Policy

While we do our best to accommodate our international customers, please be aware that we are unable to provide pre-paid return labels for orders shipping outside of the United States.

We will gladly accept returns for eligible items sent back to our warehouse within 30 days of the original order delivery date under the following conditions:

Eligible Reasons for Return:

  • Incorrect size — the item received is either too big or too small

Return Procedure: We recommend using a reliable shipping courier (e.g., FedEx, UPS, DHL) that provides step-by-step tracking for your return. After shipping, please email your return tracking number to support@richsoul.co for verification and processing.

Return Address: 

Attn: Rich Soul Returns

1123 12th Avenue Rd., #350, Nampa, ID 83686, United States of America

Return Conditions:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Items must be free of hair, debris, or dirt
  • Please refrain from washing or using merchandise if you intend to return it
  • Discontinued items, clearance purchases, and pre-order items are non-returnable

Store Credit: Once we receive and inspect your return, we will issue store credit for the merchandise price. Store credit never expires and can be used on any future Rich Soul purchase. Please note: shipping, duties, and taxes are excluded.

Exclusions: Sale items, final sale items, gift cards, stickers, intimates, customized items, and any items marked non-returnable are not eligible for international returns or exchanges.

We inspect all returns meticulously. If your return does not meet the specified conditions, we may be unable to accept it.

For questions or assistance, contact our support team at support@richsoul.co. We value your business and look forward to serving you.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.